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Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Begin › Support Centre › Order received
Request a return

To request a refund, you must access your Perfume's Club account and, through the menu, enter the Returns section. From there you can find your order and select the products you want to return. We ask you to indicate the reason for requesting the return, although it is not essential to process the return. This will help us to continue with the proper procedure for your case.


We inform you that, as established by Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the returns of the products related to Personal Care, Health and Hygiene are not accepted, for reasons of hygiene. For the same reason the product you want to return must be unopened, inside its original packaging and seal.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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