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Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Begin › Support Centre › Order placed
Bank account

If you have selected bank transfer as your payment method, you must make a transfer of the amount into the bank account indicated in the email you received from our partner Adyen.

If you have not received the mail, please check the SPAM tray of your mail.

IMPORTANT: It is essential to indicate as the subject of the transfer, the reference number indicated by the company Adyen.

If you have not indicated that number, the deposit will be rejected and returned to the sender within 10 working days.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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