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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Begin › Support Centre › Orders
How to place an order?

Step 1: Search and select the perfume or cosmetics you want to buy. Once selected, press ¨add to backet¨and this will take you to the next window including the perfumes or cosmetics selected.

Step 2: Once you have decided what to buy press¨Checkout¨ and you will be asked to register. If you are already registered, please introduce your email and password.

Step 3: The delivery addres needs to be confirmed. If it is ok, select the payment method and click "next". If there is any mistake, go to ¨account¨ and change it.

Step 4: Finally, depending on the selected payment method, you have to validate your order, complete the requested information and press "confirm".

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
Contact
Do you have more questions?
How do I sign up at Perfume's Club?
Retrieve login data
Does it have any cost to be a member of Perfume's Club?
How can I unsubscribe?
Is it safe to purchase at Perfume's Club?
Why has my order been cancelled?
Which payment methods can I use?
Do I have to be a PayPal user to pay?
I have been charged more than once for the amount of my order
Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
How to search for a product?
Same product, different prices
Are all original products?
Product without cellophane (blister)
Why are the prices so great?
Different products
Why does the same product have two different images?
I received a different product than the one I has bought; how do I claim it?
Where is the merchandise purchased?
You don't have the product I need, how do I know when you'll have it?
Do I have a discount on my first order?
I just have signed up and I didn't get the voucher, what should I do?
How do I know my available vouchers?
Can I use multiple discount vouchers for the same order?
The discount voucher not been applied to my order
The discount bonus does not work
Sponsor
I am an influencer and I would like to collaborate with Perfume's Club
Why has my order been cancelled?
Change one product
Change personal data
The discount voucher not been applied to my order
How much time will it take to recive my order?
Order/shipment claim
My order has a delivery incidence. How do I solve it?
Delivery times
Can I know my order is delivered?
I'm not going to be at home. Can my order be delivered to someone else?
Tracking an order
Can I pick up the order from the delivery company?
I have not received confirmation of my order
My order appears as delivered, but I don't have it
I've been informed that I will receive my order today. It hasn't been delivered to me.
Request a return
How are the products reurned?
Order/shipment claim
How and when will I receive the refund?
Product without cellophane (blister)
How to proceed if I have received a product in poor condition?
I received a different product than the one I has bought; how do I claim it?
I did not receive the samples
How to proceed if a product is missing in the package received?
Order/shipment claim
I did not receive the samples
Is the delivery note or a bill included in the package?
How can I change the data of my order bill?
How do I get a VAT refund? (TAX FREE)
Contact
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Stuur ons een kaartje en we antwoorden je binnen een paar uur per mail (M. tot V. van 9 tot 14u en van 15 tot 17u)
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Bel ons als uw vraag dringend is. 20 809 6273 (National Landline) (M. tot V. van 9 tot 14u en van 15 tot 17u)
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