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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Begin › Support Centre › Order placed
Tracking an order

In your customer account, you have a section called "Your purchases". When you access it, you will see a summary of all orders placed, cancelled or delivered. All those which had been sent will have the option "See tracking", where you can see the details and history of that delivery. There also appears the carrier company which you have chosen and the tracking number for tracking.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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Do you have more questions?
How do I sign up at Perfume's Club?
Retrieve login data
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Why has my order been cancelled?
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I have been charged more than once for the amount of my order
Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
How to search for a product?
Same product, different prices
Are all original products?
Product without cellophane (blister)
Why are the prices so great?
Different products
Why does the same product have two different images?
I received a different product than the one I has bought; how do I claim it?
Where is the merchandise purchased?
You don't have the product I need, how do I know when you'll have it?
Request a return
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Do I have a discount on my first order?
Products aren't being added to the cart
Delivery times
Product without cellophane (blister)
Do I have to be a PayPal user to pay?
I did not receive the samples
Tracking an order
I have not received confirmation of my order
I have been charged more than once for the amount of my order
Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
Do I have a discount on my first order?
I just have signed up and I didn't get the voucher, what should I do?
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Can I use multiple discount vouchers for the same order?
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I am an influencer and I would like to collaborate with Perfume's Club
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Change one product
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The discount voucher not been applied to my order
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Order/shipment claim
My order has a delivery incidence. How do I solve it?
Delivery times
Can I know my order is delivered?
I'm not going to be at home. Can my order be delivered to someone else?
Tracking an order
Can I pick up the order from the delivery company?
I have not received confirmation of my order
My order appears as delivered, but I don't have it
I've been informed that I will receive my order today. It hasn't been delivered to me.
Request a return
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Order/shipment claim
How and when will I receive the refund?
Product without cellophane (blister)
How to proceed if I have received a product in poor condition?
I received a different product than the one I has bought; how do I claim it?
I did not receive the samples
How to proceed if a product is missing in the package received?
Order/shipment claim
I did not receive the samples
Is the delivery note or a bill included in the package?
How can I change the data of my order bill?
How do I get a VAT refund? (TAX FREE)
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