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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Begin › Support Centre › Returns and damages
How and when will I receive the refund?

Once the product has been registered in our facilities and our quality team has verified that it is in good condition, we will proceed to the refund. The refund is made through the same form of payment with which the order was placed. If the payment was by bank transfer, we will ask for your bank account number. Keep in mind that there may be a waiting period between when we manage the return and that the amount reflects in your account.

In case the return of the product has been managed by you and you want to check the status of the refund, you must send us the tracking number and the carrier name. Also, we cannot be held responsible for returns that do not reach us or arrive in poor condition due to not being managed by our transport service.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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