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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Begin › Support Centre › Without a registered order
Delivery cost

For purchases over 99€ the delivery costs are for free.

You can check the shipping costs through the following link: https://www.perfumesclub.nl/nl/hulp/verzendingen/

Please be informed that in case your parcel can not be delivered for reasons beyond our or the transport company control (i.e. incorrect address or addressee away), once it comes back to our premises, we will process a refund for your purchase deducting shipping and return costs.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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Do you have more questions?
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I have been charged more than once for the amount of my order
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Same product, different prices
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I received a different product than the one I has bought; how do I claim it?
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You don't have the product I need, how do I know when you'll have it?
Request a return
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I just have signed up and I didn't get the voucher, what should I do?
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I'm not going to be at home. Can my order be delivered to someone else?
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Order/shipment claim
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Stuur ons een kaartje en we antwoorden je binnen een paar uur per mail (M. tot V. van 9 tot 14u en van 15 tot 17u)
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