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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Begin › Support Centre › Payment methods and Payments
I have been charged more than once for the amount of my order

If you see the duplicate charge in your statement, it is likely that during the connection with the collection gateway, without realizing it, you will refresh the page and hence generate a new charge.

It is also possible that it is due to a failure in the internet connection and, when reloading, the payment is doubled.

In any case, if you detect that the order has been charged more than once, please contact us and tell us the following information:

- Order number.

- Exact amount.

- Attach the payment receipt.

We will contact you as soon as possible and we will refund the duplicate amount.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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