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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Begin › Support Centre › Order documentation/Invoice
Is the delivery note or a bill included in the package?
For reasons of environmental responsibility, delivery notes and bills are not included in the orders, but you can download your bill using the following procedure:

In your customer account you have a section called "Your purchases". When you log in you will see a summary of all orders placed, cancelled or delivered. All those who have been sent successfully will have the option "See bill", where you can download the detailed bill for that particular order.
If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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Do you have more questions?
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I have been charged more than once for the amount of my order
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How to proceed if I have received a product in poor condition?
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I did not receive the samples
How to proceed if a product is missing in the package received?
Order/shipment claim
I did not receive the samples
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